Exploding Battery
Terrible smell whilst driving, then the window on the passenger side misted up. We stopped immediately at a service station on motorway. On opening the bonnet the battery was smoking and leaking sulphuric acid (it had exploded). Phoned Land Rover assistance and waited 2 hours for a breakdown truck, who took it to the garage in Lisbon where they assured us there WOULD be a spare battery to replace it with. Another hour later a taxi arrived for us and took us to the garage, who then told us they didn’t have a battery! They told us that the garage which did have a battery was at the other side of Lisbon, but would be shut in 45 minutes and therefore we would have to wait till tomorrow morning, despite us offering to collect it in the taxi which we had. Therefore we had to wait for another taxi to take us to the airport to collect a hire car and return to the hotel, which involved a journey of 200km, the petrol and toll fees.
Returned to the dealership the next day, waited al morning for the battery to arrive, they then washed off the acid, fitted the battery, then got all of the warning lights up, so they then went to lunch!, (I had to wait longer), when they came back, I waited there all day whilst they tried to fix the problem, realised they could not, so had to arrange another taxi and hire car to drive back the 200km. So I drove there, waited all day only to return at 23:00 no better off.
Car had to stay in Portugal and we returned to Spain, called Land Rover Customer services every day for 3 days and they kept promising that the manager will call me back, waited until Wednesday when he eventually did, he seamed very please to tell me that the battery exploding was all my fault because I washed the engine off! (I never had or did) and the repair will not be covered under warranty because it was my entire fault! I should also return the loan car straight away because the fault was mine and they will not pay for a car for me?
Still waiting for the return of my car 3 weeks later, but because of Land Rovers bad treatment and the catalogue of problems with this car I am now pushing Land Rover for a full refund because the Land Rover Discovery 3 2.7 V6 SE is not a reliable car or of merchantable quality.
The question is, how can a battery exploding not be a warranty item, even if the engine has been washed (which it was not)?
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