I have a Discovery 4

Dear Sir / Madam
 
I have a Discovery 4 Reg No -  N8WNB  which is 6 months old with 4000 miles
 
When I picked vehicle up on delivery it would not go over 30 mph and had to go straight back to dealer.
 
Over the past three weeks i have had serious problems will on holiday in England. Whilst towing my caravan we have suffered approx 8 occasions of loss of power and emergency brake / DSC  failure.
 
The car was given a computer upgrade while we were in London plus new battery. This failed to solve the problem and we had 4 further power failures on the MI/M6 while travelling North.
 
Landrover assist was called while at Chester and they could not source the problem.
 
I rang Edwards LR for help as detailed below.
 
We eventually nursed the car back to Belfast on Tue 13th and contacted TP Topping my supplying dealer.
 
Still no solution to car problem  - I have spoken to Peter Little at Toppings this afternoon and all he could tell me was that no fault showed up and they had downloaded info to land rover but they have had no reply.
 
Let me give you full details to date :-
 
 
1    23rd Mar we had travelled 60 mile approx when we had loss of power and emergency brake mode showing on car dash. We stopped and restarted car and it was ok for approx same distance when same again     happened
2    We reached Birmingham and suddenly rear windows went down and would not close again - took over 20 mins to eventually get them to close.
3    When we reached my daughters the alarm went off and would not respond to key fob - took approx 10 mins to get alarm stopped.
4    Rang Land rover and we got car into dealer for computer upgrade inc new battery and turbo update.
5    Car fine for two weeks - short journeys and no towing.
6    left London 11th April and after towing 50 mile approx the same problem occurred. This happened a further 2/ 3 times before we got to Chester.
7    At Chester I rang Edwards LR to seek help - the showroom staff were present but could hardly wait to get me off the phone and would not even take a phone number in order to get someone to ring me     next morning.  I rang service manager next morning but they would not help and told me to call LR Assist
8    I then proceeded to ring LR Assist who said they would get someone to call out next morning
9    LR Assist arrived 10.30 am and proceeded to check vehicle on computer - no solution found but evidence of our problems did show up along with the computer upgrade already carried out.
10    LR Assist also installed a computer upgrade for tow bar.
11    We managed to get car home - mainly by stopping every 40mile or so to restart car in the hope it would keep system running.
 
 
After arriving home we :-
 

1. Contacted Toppings to see if they would collect  car and leave us a loan car with tow bar.  
2. Told that LR Assist were going to pick car up and  we would get a car with tow bar from LR Assist  
3. Breakdown truck arrived several hours later but we  had not received a hire car so sent truck back  
4. Contacted LR Assist who said Enterprise were to  deliver a vehicle - when they rang they informed me that they do not hire  vehicle with tow bars!!!!  
5. Contacted LR Assist again who said they would  source 4x4  for next day  
6. Got phone call from Enterprise to say they had a  4x4 so when I picked it up it was indeed a Freelander but no tow bar AND no  fuel - I only just made it to a filling station 2 mile away.  
7. I have still not received a tow vehicle - this is  silly if land rover work through a firm who do not supply a tow vehicle - what  would I do if stuck in England  
8. Latest news on my car is that Landrover have  spoken to Toppings and appear to think problem could be to do with tow bar set  up - it was factory fitted. They suggest Toppings tow a trailer to see if they  can recreate problem - Is this a joke - there is evidence already on vehicle  computer.  
9. Toppings are also going to redo computer upgrade -  trying to say that perhaps it was not carried out correctly?????  
10. Toppings can not give me any idea when my car will  be returned and we have booked a caravan site and paid money to go away this  weekend and we have no tow car.  
11. I have informed service to contact me tomorrow  a.m. and if they can not resolve problem to put car on breakdown truck and  return where I intend to trade car immediately for another brand - I can not  take a chance of further breakdowns in Europe this summer.  
12. I have been somewhat shocked at Toppings lack of  concern for a customer who has purchased 16 new cars in the past 16 years and  can not even source a temporary vehicle for me.
13. Friday 16th - had to again make contact with dealer rather than them  contacting me - they have informed me that there is a computer problem at LR  and can do nothing until Mon19th. They also informed me that insurance on hire  car had been extended until Mon. At 4.55pm I decided to check with my  insurance company and the insurance had NOT been extended. This was 5 mins  before closure and would have meant having no insurance all weekend.
14. LR Assist have still failed to supply me with a towing vehicle and as a  result we have had to cancel a weekend trip with our caravan and have lost our  site fees.
15. I have lost all confidence in my Discovery 4 and feel let down by  both LR and my dealer. I intend to end my 16 year relationship with both ASAP  and purchase an alternative product
    

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