Dont buy a Land Rover from Charlesworths or US Car Support Ltd T/A Auto Direct Import in Derby

I am in dispute with Charlesworths or US Car Support Ltd T/A Auto Direct Import in Derbyover a new Land Rover Discovery HSE that I purchase at the end of July this year. Brief details are as follows:

  • I purchased a Landrover Discovery which I was assured had the 3 year Landrover unlimited manufacturer´s warranty with recovery for £29,995. I then found out when trying to get warranty repairs done that there was no warranty.
  • Then Tim Charlesworth then promised in writing to ““mirror the manufacturer`s warranty word for word and honour any claims arising throughout Europe” while the warranty issue was being clarified. I took the car into a Land rover dealership gave the dealer a pro forma and they are now refusing to honour this.They have not reimbursed me for repairs I had to have carried out which should have been covered by the original promised warranty or the subsequently promised “mirror”.
  • < I want to keep the car but I want a warranty or compensation for lack thereof and I want them to reimburse me for the repairs I have paid for so far. They refuse to agree and have asked me to return the car but will only reimburse me £25,000 instead of the full £29,995.

I have full details – names, dates, list of vehicle faults, copies of correspondence, etc

I am considering buying one from them via ebay

Hi, I am considering buying one from them via ebay, they told me that they are in disput with Land Rover over the warrantys, but until they get it sorted US CAR SUPPORT LTD T/A AUTO DIRECT IMPORT would mirror the Land Rover warranty, are you saying that the warranty of Charlesworths is of no value?

Charlesworths does not honour its warranty with me

Hi, and thanks for your comments, yes you are right, they gave me a letter promising to mirror the Manufactures warranty, and now he wont honor it, i was made to look stupid with the dealer as I was told to get the work done, and they would pay the dealer direct, when he knew the cost of the warranty repairs, he said he would not pay, and told me to bring the car back, but he wanted to give me £5,000 less than i paid for it! So i had to collect the car from the dealers, pay them for work that had been done out of my own pocket, and currently I have to use a faulty car, which will not start when warm! I would reccomend that neither you or anybody but a car from US CAR SUPPORT LTD T/A AUTO DIRECT IMPORT as in my experience they cannot be trusted.

Thank, I will not be buying from US CAR SUPPORT LT

Thanks for the information, you have stopped me making a big mistake, so I will not be buying a Land Rover from Charlesworths of Derby.really sorry for your situation, I can suggest a excellent solicitor which i will send you by email.
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