Land Rover Hell Campaign

Dear Carlos,

Thank you for your reply to my last email.

However, I cannot understand that you don’t recognise the car´s history as being more than unsatisfactory, and that on 2 occasions we should be the ones responsible for the “extra costs” (phone calls and large petrol bills) and being left without a suitable vehicle in another country!

It is not our fault the car is unreliable, so why should we have to pay for it being so? And what do I use to drive around in when it spends weeks in the garage? what is the purpose of owning a car that I cant use, or keeps breaking down? So what would happen if Land Rover made airplanes and the broke down the same as my car, there would be a lot of air crashes and airlines would not buy them!

I am not able to accept your refusal to refund me for my car, so if you are not going to refund me I am going to do my best to make sure that I stop as many people as possible buying Land Rovers and having to experience the poor product reliability and unhelpful customer service which i have received.

Just so you know this is going to be my initial campaign:

1) Optimise a website www.landroverhell.com to appear on the first page of search engine for as broad as possible criteria for any search for Land Rover products (I can easily do this because i own a Search Engine Optimisation company).

2) Write to all of the UK national press and motoring press with details of my plight also informing them of the website that i have set up, and why.

3) have a member of my staff spend considerable time writing on motoring and consumer blogs about this appalling situation.

4) Have a specialist examen the car to write a report and subsequently consult with a solicitor about taking on my case to commence legal action against Land Rover Spain.

5) Write to all main dealers of competing cars with details of www.LandRoverHell.comso that they can show there prospects why they should not buy a Land Rover

6) Make the website in Spanish and do as above in Spain

7) Write a history of the car on my website

This will cost me and some of my staff a lot of time, but i feel that it will be worth it to save other people experiencing what i have.

Comments:

if I bought a new vehicle with as many faults as y

This isn't a personal dig but all new vehicles have factory faults and if I bought a new vehicle with as many faults as yours I would of changed it long ago.

this does not however excuse the poor customer se

I can't comment but possibly just the one vehicle thats the problem, this does not however excuse the poor customer service that you appear to have recieved,

I'd be fuming.

If I suffered those problems on my Series 3 I'd accept it. If I had them on a new Series 3 Disco I'd be fuming. Looking at the guys diary I can honestly say my 28yr old S3 has been way, WAY more reliable than his.

to treat people with contempt

Land Rover aren't the only company to treat people with contempt though. Vauxhall are another make who seem to not give a toss. Two wrongs don't make it right though. If I was Land Rover I'd give the guy his money back and some.

Land Rover Financial mess!

Don´t Look like Land Rover can afford it now!

go see solicitors

His dealer is provided rubbish customer support, fine go to land rover with your gripe. No luck there, go see solicitors. I the way the newspapers are reporting it all mod landys are unroadworthy. its not like the handbrake failing (which mine did last year) causing a dent in someones house

You've put up with it since April 2006

You've put up with it since April 2006?! Ford have sold Land Rover btw so they won't give two s ts, i doubt Land Rover will either as they will be going tits up soon.

Land Rover owners experiance

That looks about right for the expected Land Rover owners experiance you paid for...

Found on Pistonheads.com

I'm thinking of getting a Discovery 3. Does anyone know of a reliable source of information as to their, well, reliability? Reply: http://www.landroverhell.com/ Lists all the common faults. Hopefully that will stop other people making the same mistake as you did?

Now do people believe LR's are unnreliable

Now do people believe LR's are unnreliable bits of s t? - You should have got an XC90 or if you do actually go properly off road maybe a Land cruiser

You buy a premium product like a Discovery

You buy a premium product like a Discovery, in time when Land Rover were crowing about how much they'd improved the reliability, on to find the premium sheen washed off like so much fake tan. I'd be mad as hell, especially if they just brushed off my concerns.

face up to the fact that they(LR) are going bust

I think you need to face up to the fact that they(LR) are going bust.

face up to the fact that they(LR) are going bust

I wish Land Rovers worked. It would be the only full SUV I would have liked to buy. Thanks for this website, i will now buy a Toyota for reliability.

What is the point of a rough off-road

What is the point of a rough off-road vehicle that is going to leave you to die if you are crazy enough to actually use it?

Going bust?

They probably wouldn't be in this financial mess if the management stepped up reliability and took responsibility for after sales service. You'd think a cheaper car wouldn't be reliable, but it makes sense that reliable cars can be made cheaper as they don't have to waste money on aftersales service and they will always get repeat business.

Seriously - sell the thing

Seriously - sell the thing, get on with your life or take them to court. Obviously you have a lemon and you haven't been treated very well, so don't buy another one!